At FitHerb, customer satisfaction is important to us. Due to the nature of wellness and consumable products, we follow a strict return and refund policy.
1. Eligible Returns
Returns are accepted only if:
- The product received is damaged
- The product is defective
- The wrong product was delivered
The product must be:
- Unused
- Unopened
- In original packaging
2. Return Request Timeline
Customers must raise return requests within 48 hours of delivery.
Requests should include clear photos or videos showing the issue for verification purposes.
3. Non-Returnable Products
The following items are not eligible for return or refund:
- Opened products
- Used products
- Products damaged due to improper handling or storage
- Products purchased during clearance or special sale offers
4. Refund Process
Once the returned product is received and inspected, approved refunds will be processed within 7–10 working days to the original payment method.
Refund timelines may vary depending on banks, payment gateways, and financial institutions.
5. Cancellation Policy
Orders once shipped cannot be cancelled.
FitHerb reserves the right to cancel any order due to product unavailability, payment issues, or suspected fraudulent activity.
6. Contact for Returns & Refunds
For return, refund, or support queries, contact:
